FAQ

Frequently Asked Questions (FAQ)

Where is your store located?

We operate from the United Kingdom.
📍 47 Sutherland Pl, Monifieth, London, W2 5BY, United Kingdom

What is your return policy?

We offer a 30-day return window for eligible items.
To review the full details, please visit our Return & Refund Policy page.

Will I receive a confirmation email after placing my order?

Yes! Once your order has been placed, you will automatically receive a confirmation email with your order details.
If you do not see it, please check your spam or junk folder.

How do I request a return or exchange?

To start a return or exchange, simply email our support team at:
📧 sales@roxily.com
We will guide you through the quick and easy process.

Are there any product exclusions or restrictions?

Items marked as clearance or final-sale in the product title or description are not eligible for returns or exchanges.
Please review the product details before purchasing.

How can I contact customer support?

If you need assistance, we’re happy to help!

📍 Address: 47 Sutherland Pl, Monifieth, London, W2 5BY, United Kingdom
📞 Phone: +44 7522 938360
📧 Email: sales@roxily.com